Jewelry
Yes, all the materials used in our jewelry, including 925 silver, pearls, zirconia and so on, are genuine and of high quality.
Yes, we do – if you have an idea , we have the design. By sharing your ideas with our bespoke team, you can create a jewel that is completely one-of-a-kind. Send over an enquiry explaining what you would like, and attaching any images if possible. A designer will then contact you to discuss your piece, and provide you with a quote.
Thank you for asking such an important question! Ensuring the authenticity and quality of the materials we use in our jewelry is of utmost importance to us, and we take great pride in the steps we take to provide you with exquisite and trustworthy pieces.
Sourcing from Reputable Suppliers: We carefully select our suppliers, working with trusted and reputable partners who have a proven track record of providing genuine and high-quality materials.
Third-Party Certifications: To further guarantee the authenticity of our materials, we often obtain third-party certifications for certain gemstones and metals. These certifications serve as an additional assurance of the materials’ origin and quality.
Expert Gemologists and Certified Jewelry Appraiser: Our team includes skilled and experienced gemologists who are well-versed in identifying and evaluating gemstones. They carefully inspect and assess each gemstone to ensure it meets our high standards for authenticity and quality. Additionally, our certified jewelry appraiser brings specialized knowledge and expertise in assessing the value and authenticity of the materials used in our jewelry.
Quality Control Checks: Each jewelry piece undergoes rigorous quality control checks throughout the manufacturing process. This includes assessing the craftsmanship, gemstone setting, and finishing touches to ensure that the final product meets our exacting standards.
Customer Feedback and Reviews: We value the feedback from our customers, and positive reviews about the authenticity and quality of our jewelry serve as a testament to our commitment. We continuously strive to exceed our customers’ expectations and deliver an exceptional experience.
We understand that purchasing jewelry is a meaningful investment, and we want you to feel confident and excited about your choice. By prioritizing authenticity, craftsmanship, and customer satisfaction, we aim to create jewelry pieces that not only dazzle but also become cherished keepsakes.
If you have any more questions or need further reassurance, please don’t hesitate to let us know. Your trust is incredibly important to us, and we’re here to ensure that your shopping experience with us is nothing short of exceptional.
Payment & Shipping
We offer a variety of secure payment options for your convenience. You can pay for your order using major credit cards such as Visa, MasterCard, American Express, and Discover. Additionally, we also accept payments through PayPal and other popular digital payment methods.
Your security is our priority. We use industry-standard encryption and secure socket layer (SSL) technology to protect your payment information during the checkout process. Rest assured that your sensitive data is transmitted securely and kept confidential.
The total price displayed during checkout includes the cost of the items and any applicable shipping fees. Depending on your location, your order may be subject to local taxes or customs duties. These additional charges, if any, will be calculated and displayed during the checkout process before you make the payment.
Tracking your order is a breeze! After completing your purchase, you’ll receive an email confirmation with your order details and a tracking number. You can use this tracking number to monitor the status of your shipment. Additionally, you can log in to your account on our website to view the order history and track your package’s location as it makes its way to you.
we usually need 3 working days to complete the shipment preparation. For bulk orders, the delivery time is based on the order quantity. For customized product orders, it depends on the time required for design, preparation and production.and once your order is ready, we’ll send you a shipping notification. Shipping times may vary based on your location and the shipping method selected during checkout. You can check our Shipping and Delivery page for more specific details on estimated delivery times.
We strive to provide a seamless shopping experience, but we understand that unforeseen issues can occur. If you encounter any problems with your order, please reach out to our customer support team right away. We’ll investigate the matter and work towards a satisfactory resolution. If any items are missing or damaged during transit, we’ll gladly replace them or offer a refund according to our Return and Refund policy.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can initiate a return within 30 days of receiving the item. The product should be unused, in its original packaging, and in the same condition as when you received it. Please refer to our Return Policy page for detailed information on the process and any specific conditions that apply.
Once we receive and inspect the returned item, we will process your refund in the original form of payment used during checkout. Refunds typically take 7 business days to be credited to your account, depending on your payment provider’s processing time. Please note that shipping fees and any applicable restocking fees may be deducted from the refund amount as stated in our Refund Policy.